19
May
Author: admin // Category:
Companies
TeleTech is one of the Philippines most successful business process outsourced Contact Center operations – with a great team, fantastic work environment and clientele made up of some of North America’s leading organizations. Originating in the USA in 1982, TeleTech is blossoming in the Philippines having supported the world’s largest companies in the Philippines since 2001. Our passion for helping clients better serve their own customers is unequalled in the industry. We at TeleTech are consistently maintaining the high standards of excellence in customer management both internally and externally. We are always actively seeking the best possible candidates for the various openings we have within our company. We aim to find highly-motivated ambitious individuals who can share our mission and passion for elevating the way businesses interact with their customers. We are looking for dynamic, service-focused people who share our high level of commitment. To join the Teletech lifestyle, visit www.HirePoint.com.
Company Facts
| Company Name : |
| TeleTech Customer Care Management Phils., Inc. |
| Industry : |
| Call Center / IT-Enabled Services / BPO |
| Type of Company : |
| Private Limited Company |
| Location : |
| Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634 |
| *The company prefers to receive online application for speedier processing. |
| WebSite : |
| http://www.HirePoint.com |
| No. of Employees : |
| 16000 |
More Information
| History |
| TeleTech is the leading full-service provider of strategic customer management solutions. From customer management to customer insight, TeleTech helps companies around the world find innovative ways to improve business results while enhancing the value of their brands. The Fastest Growing BPO Company - awarded by ICT. Outstanding Employer - Awarded by PEZA. Outsourcing & Offshoring Regional Excellence Award - Awarded by DTI. Best positioned for future growth. 12 large customer management centers: Fort Bonifacio, Pasay, Novaliches, Cainta, Dumaguete, Bacolod, Lipa, Cebu, Bacoor, Iloilo, Pampanga, and Sta. Rosa. With 16,000 employees and growing. |
19
May
Author: admin // Category:
Companies
PEOPLESUPPORT, INC. is a leading offshore business process outsourcing (BPO) provider offering
customer management, transcription and captioning, and other BPO services. With headquarters in Los Angeles, California, the company has approximately 9,300 employees spread out in world-class facilities in the Philippines, Costa Rica and the United States. PEOPLESUPPORT, INC. manage more than one million customer transactions per month, PEOPLESUPPORT services notable US based Fortune 500 clients in a variety of verticals including Consumer Products, Education, Entertainment, Financial Services, Healthcare, Insurance, Technology, Telecommunications, and Travel & Hospitality. We are proud to be listed on the Nasdaq Global Market. PEOPLESUPPORT is also a travel agency that is accredited by the prestigious international Air Transport Association (IATA).
Company Facts
| Company Name : |
| PeopleSupport Philippines Inc. |
| Industry : |
| Call Center / IT-Enabled Services / BPO |
| Type of Company : |
| Private Limited Company, Local Based Company |
| Location : |
| PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299 |
| *The company prefers to receive online application for speedier processing. |
| Company Fax : |
| 02.885.8098 |
| WebSite : |
| http://www.peoplesupport.com/people.asp |
More Information
| Other Information |
| Managing more than one million customer communications per month, PeopleSupport services notable US-based Fortune 1000 clients in a variety of industries. We are proud to have been awarded as the Philippine Economic Zone Authority (PEZA) Employer of the Year Award for excellent employee practices and achievements as an employer in 2006. The Employer of the Year award is given to an employer that generated the highest number of jobs, focused on training, education and long-term career opportunities for its workforce. |
19
May
Author: admin // Category:
Companies
We’re Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 58,000 people supporting client operations reaching 100 countries.
Company Facts
| Company Name : |
| Affiliated Computer Services, Inc. (ACS Phils) |
| Industry : |
| Call Center / IT-Enabled Services / BPO |
| Type of Company : |
| Private Limited Company, Foreign Based Company |
| Location : |
| 37th Floor Tower II, RCBC Tower, Ayala Ave Makati City 1200 |
| *The company prefers to receive online application for speedier processing. |
| WebSite : |
| http://www.acs-inc.com |
| No. of Employees : |
| 26 |
19
May
Author: admin // Category:
Companies
We are a world-class technical solutions provider and contact center that delivers voice, email, tech chat support and other high-value technical services to clients across the globe. With its strategic direction geared towards servicing technology, both in terms of support and new project initiatives, our company has gained the domain knowledge and expertise in the industry that has earned the trust and confidence of its customers. We have a total of 2000++ employees in three government accredited IT Parks around the Philippines, with our main offices based here in Manila. Cutting across different US, Europe and Asian time zones, our company is operational 24 hours a day, 7 days a week.
Company Facts
| Company Name : |
| Concentrix Corporation |
| Industry : |
| Call Center / IT-Enabled Services / BPO |
| Location : |
| 5th F Techno Plaza One Eastwood City Libis Quezon City 1600 |
| *The company prefers to receive online application for speedier processing. |
| Company Fax : |
| 423-4373 |
| WebSite : |
| http://www.concentrix.com/ |
More Information
| History |
| - Manila, Philippines-based Corporation - Established May 2002 - Expertise in providing total technical support solutions for IT driven companies - Full Service Support Center - A subsidiary of Synnex Corp. this year 2007 |
|
| Product and Services |
| Quality People for Quality Services - All 2000++ call center agents have BS or BE degrees in computer science, computer engineering, and electronics & communications engineering - Operational 24 hours/ 7days a week - Multi-channel Support Voice, Email, Tech Chat Multimedia, Graphics and Web design Programming & System Integration - Expertise in providing total technical support solutions for IT driven companies |
|
| Culture and Values |
| OUR MISSION: “To provide outstanding technical support to our customers by leading the way over other service providers with dedicated, friendly, knowledgeable representatives who provide Instant, professional & accurate solutions.” OUR VISION: We are the model technical support center in the industry combining Trust, Care and Efficiency in delighting the most precious assets of our clients — their Customers. We provide our people the opportunity to balance their professional as well as personal growth with continuous learning and we follow what we believe: integrity, honesty, persistence, consideration, discipline and execution. We satisfy our Customers, Investors and Ourselves. OUR FUTURE PLANS: - Global Presence - Sales and service office and IT infrastructure in the US - Tie-up with Linksys in their global expansion plan - Expansion sites in other regions - Ready for more IT industry customers by Q4 of Year 2003 - Your Strategic Global Development Partner |
|
| Benefits |
| OUR FACILITIES: - 2000++ agent workstations - 3 training rooms with a combined 100-seat capacity - State-of-the art technical laboratory and server room - Videoconferencing equipment - Recreational and multi-purpose facilities - 2 spacious pantries - cyber lounge for network gaming - quiet lounge - Provision for expansion OUR TRAININGS AND PROGRAMS: - Computer-Based Trainings - Classroom discussion - Hands-on Laboratory experience - Call simulation - One-on-one mentoring - Knowledge base - Basic Product Support - Basic Networking Technology - American Culture and Accent Neutralization - Customer Service - Technical/Product-Specific - Advanced Products - Skill Upgrade - Operating Systems - Certification Training - Career/Personality Development Program - Leadership, Management and Negotiation - Culture-building and values formation - Customer Relationship - Job rotation / Cross-training |
19
May
Author: admin // Category:
Companies
Vision-X Inc. was founded in Los Angeles, California in 1998. It began operating as a provider of
outsourced customer contact services in the ethnic, in-language market segment. While Vision-X continues to provide services to all ethnic markets, supporting over 20 languages, its support for the English language dominates the company’s portfolio today. Vision-X goes the extra mile for its clients. Its unique customized approach to each client and each project exceeds not only client expectations but all key performance metrics. The company has grown from 25 employees to over 4,000 employees across all its 8 global sites. Vision-X has built and maintained an extensive business relationship with the world’s leading companies including over 20 of the Fortune 1000. Vision-X is known as a provider of the following services: • Customer Interaction Centers (CIC) • Customer Relationship Management (CRM) • Customer Service • Inbound Sales • Outbound Telemarketing
Company Facts
| Company Name : |
| Vision-X (Phils.), Inc. |
| Industry : |
| Call Center / IT-Enabled Services / BPO |
| Type of Company : |
| Private Limited Company, Foreign Based Company |
| Location : |
| 16/F Tower 2 RCBC Plaza Building Ayala Ave. cor Gil Puyat Ave. Makati City 1200 |
| *The company prefers to receive online application for speedier processing. |
| Company Fax : |
| (632) 889-2322 |
| WebSite : |
| http://www.vxiusa.com |
More Information
| History |
| Vision X (PHILS.) Inc Vision-X opened its first Philippine site in 2003. Located in Makati City, the site has a capacity of 1000 seats. Its first outbound program went live in the same year and has grown to handle customer service, inbound sales, outbound sales, and technical support (utilizing voice, email and chat support) to US customers in financial services, telecommunications, fashion, publishing, consumer technology, and other industries. To support the Asia-Pacific customers of its client, Vision-X (Phil), Inc. provides customer service support in Thai, Bahasa, Vietnamese, Tamil, Japanese, and Korean languages. Vision -X opened its second site in the Philippines in 2006 in order to accommodate the company’s growth. The site is located in Quezon City and provides the company with an additional 1000 seats. Today Vision- X has a total of 8 global centers in the US, Philippines, China, Thailand and Taiwan, and employs over 4,000 people providing onshore and offshore services. Vision-X has won numerous industry awards including 2002 and 2003 MVP Quality Awards, and has consistently been included in the Top “50” call centers by Customer Interaction Solutions magazines. |
|
| Product and Services |
| VXI’s Manila facility was opened to provide a lower-cost alternative to our domestic centers. Our Manila reps are fluent in English and are managed by an American team who know call center operations inside and out VXI China operates a world-class contact center and software development arm based in Shanghai, China. Our contact center is equipped to handle calls anywhere in the world, with a particular focus to serve the diverse Asian demographic in-language. The software team at VXI China has designed, developed, and deployed a wide range of call center software. Each of our software packages is currently used in projects serving blue chip Fortune 500 companies. Commercially available, we can cater our software to our client’s needs by taking requirements and customizing the system’s functionality. |
|
| Other Information |
| Vision - X (Philippines), Inc. | http://www.vxiusa.com PH Trunk: (632) 8892200 | Fax: (632) 8892322 15F RCBC Plaza Building Tower 2, Ayala Corner Gil Puyat Ave., Makati City, Philippines 1203 |
19
May
Author: admin // Category:
Companies
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO)
company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 21,000 professionals offering RightSourced seamlessly blended services from its 21 delivery centers in India, the United States, Philippines, Canada and Mexico.
Company Facts
| Company Name : |
| Sutherland Global Services Inc. |
| Industry : |
| Call Center / IT-Enabled Services / BPO |
| Location : |
| 25/F Export Bank Bldg. Chino Roces Cor Gil Puyat Ave. Makati City 1200 |
| *The company prefers to receive online application for speedier processing. |
| WebSite : |
| http://www.suth.com |
| No. of Employees : |
| 187 |
More Information
| Product and Services |
Customer Lifecycle Management Services: Our customer lifecycle management services focus on the management of our clients’ customers’ lifecycle and help our clients increase revenue, expand margins, improve working capital management, increase customer satisfaction and reduce churn, and help improve overall competitive differentiation. The following summarizes the customer lifecycle management services that we currently provide to our clients:
- Customer Care
- Account Management
- Technical Support
- Pay for Support
Back Office Lifecycle Management Services:Our back office lifecycle management services focus on the management of clients’ back office process lifecycle and help reduce costs and increase operational efficiencies. Most of the back office process operations we manage on behalf of our clients draw substantially on our deep industry-based knowledge. We also provide corporate services, which cater to our clients’ employees. The following summarizes the back office lifecycle services that we currently provide our clients:
- Finance & Accounting
- Order and Document Management
- Transaction & Payments Processing
- HR Management
Business Transformation and Process Consulting:Our business transformation group is often the first point of engagement we have with our clients. The business transformation group generally provides four distinct services: process consulting, business solutions design, platform development and global transition. These service offerings allow us to develop a deep understanding of the client’s business before a solution is implemented, resulting in increased speed of transition and implementation, improved profitability for our clients, improved forecasting ability and the potential to identify additional areas for business improvement across the client’s entire organization. |
|
| Other Information |
FOCUS ON EUROPE
- Our business so far has primarily been with large multi-nationals headquartered in the US. Being global in nature, we service their operations worldwide including UK, EMEA & APAC.
- Europe accounts for almost 40% of the worldwide market we address.
- Also, ours is a capital intensive industry where the Return on Capital Employed can be dramatically improved by operating our centers round-the-clock. The time difference between US and Europe offers an opportunity to run our centers an additional 5-8 hours a day and thus helps improve the ROCE.
- Europe, particularly UK and Germany, are strong outsourcing-driven countries particularly in the BFSI and Retail markets. Large back-office business process outsourcing opportunities exist there. With our global footprint for service delivery and our demonstrated capabilities, we are well equipped to address this market.
- We have, therefore, taken a strategic decision to set up a European team starting with the UK (where we have a natural advantage with English) and then quickly ramp it up in other parts of Europe once our service delivery center is up and running in Central Europe.
- While we would develop customized service offerings best suited for the markets there, we intend to initially launch the operations leveraging the services that we have. Our prime focus will be to address Banking and Financial Services, Insurance, Telecommunications and Retail markets.
|
18
May
Author: admin // Category:
Companies
The new Sitel is a global Business Process Outsourcing (BPO) leader. Formed by the merger of ClientLogic
and SITEL in January 2007, Sitel meets clients’ customer care and transaction processing needs through 65,000 associates in 28 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 145+ facilities throughout North America, South America, EMEA and Asia Pacific. Sitel’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com
Company Facts
| Company Name : |
| Sitel Philippines Corporation |
| Industry : |
| Call Center / IT-Enabled Services / BPO |
| Location : |
| 2/F Centerpoint Bldg, Julia Vargas cor. Garnet Road, Ortigas Center, Pasig City 1600 |
| *The company prefers to receive online application for speedier processing. |
| Company Tel : |
| 860-1111 |
| Company Fax : |
| 634-5414 |
| WebSite : |
| http://www.sitel.com
More Information
| History |
| FACTS AT A GLANCE • Associates 65,000 • Facilities 145+ • Languages 32 • Countries with Facilities 28 Argentina Australia Austria Belgium Brazil Bulgaria Canada Chile Colombia Denmark France Germany India Ireland Italy Mexico Morocco Netherland New Zealand Panama Philippines Poland Portugal Singapore Spain Sweden United Kingdom United States |
|
| Product and Services |
| Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer. Sitel’s ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients. •Customer Care Repeat purchases, up-sell/cross-sell, billing information, issue resolution, account change, reservations, loyalty clubs, investor inquiries and warranty calls •Customer Acquisition Inbound sales, outbound sales, order taking, lead generation, DRTV/bureau, product information, subscription renewals and database management •Technical Support Troubleshooting, hardware/software support, Internet support, PC/server support, corporate helpdesk, warranty and post warranty •Risk Management Pre charge-off, post charge-off, early fraud, credit activation, property recovery, skip tracing, disaster prevention and recovery •Back-Office Processing Order and payment processing, eCommerce, catalog, continuity services and rebate processing activities |
|
| Culture and Values |
| Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment? These are the types of questions we encourage our 65,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders… You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do. |
|
| Benefits |
| At Sitel, enjoy work-life balance on top of a rewarding career. Full-time associates will enjoy a competitive compensation package with: Competitive salary package Above-in |
|
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18
May
Author: admin // Category:
Companies
ExcelAsia is set to be the biggest Human Resources Solutions company in Asia. 
Our services provide excellent HR Solutions to more than 30 multinational clients for all their human resource requirements. We are more than experts at providing employee training and development, sourcing and recruitment, executive search and business consultancy. ExcelAsia has been instrumental in servicing the growing demands of Call Center and BPO companies. ExcelAsia has headquarters in both Manila and Cebu and can work with BPO and Corporate Clients as well as Jobseekers all around Asia, with a major focus on the Human Resource development of the Philippines. To date, ExcelAsia has trained over 16,000 Filipino jobseekers for opportunities in the BPO Industry and have helped them acquire their desired jobs.
Company Facts
| Company Name : |
| ExcelAsia Training and Development Inc. |
| Industry : |
| Call Center / IT-Enabled Services / BPO |
| Location : |
| 2/f Bldg. 2, Jannov Plaza, 2295 Pasong Tamo Ext. Makati City - |
| *The company prefers to receive online application for speedier processing. |
| Company Tel : |
| (632)8487095/98 |
| Company Fax : |
| (632)848-7096 |
| WebSite : |
| http://www.excelasiaservices.com/ |
18
May
Author: admin // Category:
Companies
International Business Machines (IBM) is the world’s largest Information Technology and Business Services
Company currently ranked No. 10 in Fortune 500 year-end 2004, with a revenue of $96.2B and more than 369,000 employees worldwide.
IBM Daksh was established as a result of the acquisition of Daksh eServices by IBM Corporation in April 2004 to serve as a global hub to handle business process transformation for clients from across the world.
For more information about IBM Daksh, please visit: www.ibm.com/services/daksh
Company Facts
| Company Name : |
| IBM Daksh Business Process Services Philippines Inc. |
| Industry : |
| Call Center / IT-Enabled Services / BPO |
| Type of Company : |
| Private Limited Company, Local Based Company |
| Location : |
| 3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552 |
| *The company prefers to receive online application for speedier processing. |
| Company Fax : |
| 840-6070
More Information
|
| Currently Servicing: The world’s leading internet portal Global Consumer Goods Giant (supported in 7 different languages) The world’s No. 1 Online Auction marketplace The world’s No. 4 Consumer Electronics Manufacturer and Distributor Fortune 100 Telecom Major Fortune 500 Airline Fortune 500 Imaging Company
Recognition: Heralded as the “Contact Center Vendor of the Year” by Frost & Sullivan in 2006 and 2007 |
|
18
May
Author: admin // Category:
Companies
Sykes Enterprises, Incorporated is a family of global companies delivering business 
process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource – their customers.
Company Facts
| Company Name : |
| Sykes Asia, Inc. |
| Industry : |
| Call Center / IT-Enabled Services / BPO |
| Location : |
| 19F One San Miguel Avenue, San Miguel Ave. cor Shaw Blvd., Pasig City 1550 |
| *The company prefers to receive online application for speedier processing. |
| Company Tel : |
| 817-8781 |
| Company Fax : |
| 849-9019 |
| WebSite : |
| http://ph.sykes.com
More Information
| History |
| Visit http://ph.sykes.com for more information about our Philippines office. Check out http://www.sykes.com for information regarding our head office in Tampa, Florida. |
|
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