Philippine Call Centers

APAC Customer Services Inc. is a leading provider of customer interaction solutions for market leaders in financial services, insurance, telecommunication, healthcare and logistics. APAC partners with its clients to deliver customer solutions that enhance bottom line performance. Founded in 1973, the company has more than 10,000 employees. APAC Customer Services Inc. pioneered the field of outsourced customer relationship marketing. And today, we’re one of the largest firms of our kind - and the most driven to excel in providing solutions that produce success. We maintain our market leadership by keeping our standards the highest in the industry and by continually searching for new and better ways to acquire and service customers.

History
APAC has experienced nearly 35 years of positive growth by expanding into new service markets and providing innovative customer solutions. With the addition of Robert J. Keller as Chief Executive Officer, APAC is poised to continue its commitment to excellence and client success by offering integrated customer lifecycle management solutions that helps our clients serve their customers better. Begun in 1973, and fostered under the entrepreneurial spirit of then college student Theodore G. Schwartz, APAC has grown from a one-telephone media advertising and sales operation into an industry leader in customer interaction solutions. Through the years, APAC has increased its capabilities through physical growth and new customer service innovations. The acquisition of customer capture and care firm ITI Marketing Services of Omaha, quickly grew APAC into one of the largest teleservices firms. During this time, APAC integrated customer service outsourcing with traditional inbound/outbound telesales, and has since been credited with literally creating the use of service-oriented phone calls that has now become an industry standard.

Product and Services
Throughout its long history, APAC has been providing fully integrated, Customer Lifecycle Management Solutions to a wide range of industries. Our extensive knowledge and expertise enable our clients to offer real-time, industry-relevant and personalized customer care at every single customer touchpoint. APAC’s philosophy of applying best-of-breed technology combined with flexible solutions to each key market allows our clients to implement highly effective, world-class care and acquisition programs – anytime, anywhere – and to stay involved with their customers as long as they desire. That’s just one of the reasons we are recognized as a Customer Lifecycle Management expert in every vertical sector in which we practice. Healthcare Solutions Financial Services Business Services & Logistics Publishing/Media Travel & Hospitality Telecommunications.