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19 May

Concentrix Corporation

Author: admin  //  Category: Companies

We are a world-class technical solutions provider and contact center that delivers voice, email, tech chat support and other high-value technical services to clients across the globe. With its strategic direction geared towards servicing technology, both in terms of support and new project initiatives, our company has gained the domain knowledge and expertise in the industry that has earned the trust and confidence of its customers. We have a total of 2000++ employees in three government accredited IT Parks around the Philippines, with our main offices based here in Manila. Cutting across different US, Europe and Asian time zones, our company is operational 24 hours a day, 7 days a week.

Company Facts

Company Name :
Concentrix Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Location :
5th F Techno Plaza One Eastwood City Libis Quezon City 1600
*The company prefers to receive online application for speedier processing.
Company Fax :
423-4373
WebSite :
http://www.concentrix.com/

More Information

History
- Manila, Philippines-based Corporation - Established May 2002 - Expertise in providing total technical support solutions for IT driven companies - Full Service Support Center - A subsidiary of Synnex Corp. this year 2007
Product and Services
Quality People for Quality Services - All 2000++ call center agents have BS or BE degrees in computer science, computer engineering, and electronics & communications engineering - Operational 24 hours/ 7days a week - Multi-channel Support Voice, Email, Tech Chat Multimedia, Graphics and Web design Programming & System Integration - Expertise in providing total technical support solutions for IT driven companies
Culture and Values
OUR MISSION: “To provide outstanding technical support to our customers by leading the way over other service providers with dedicated, friendly, knowledgeable representatives who provide Instant, professional & accurate solutions.” OUR VISION: We are the model technical support center in the industry combining Trust, Care and Efficiency in delighting the most precious assets of our clients — their Customers. We provide our people the opportunity to balance their professional as well as personal growth with continuous learning and we follow what we believe: integrity, honesty, persistence, consideration, discipline and execution. We satisfy our Customers, Investors and Ourselves. OUR FUTURE PLANS: - Global Presence - Sales and service office and IT infrastructure in the US - Tie-up with Linksys in their global expansion plan - Expansion sites in other regions - Ready for more IT industry customers by Q4 of Year 2003 - Your Strategic Global Development Partner
Benefits
OUR FACILITIES: - 2000++ agent workstations - 3 training rooms with a combined 100-seat capacity - State-of-the art technical laboratory and server room - Videoconferencing equipment - Recreational and multi-purpose facilities - 2 spacious pantries - cyber lounge for network gaming - quiet lounge - Provision for expansion OUR TRAININGS AND PROGRAMS: - Computer-Based Trainings - Classroom discussion - Hands-on Laboratory experience - Call simulation - One-on-one mentoring - Knowledge base - Basic Product Support - Basic Networking Technology - American Culture and Accent Neutralization - Customer Service - Technical/Product-Specific - Advanced Products - Skill Upgrade - Operating Systems - Certification Training - Career/Personality Development Program - Leadership, Management and Negotiation - Culture-building and values formation - Customer Relationship - Job rotation / Cross-training

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