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18 May

Sitel Philippines Corporation

Author: admin  //  Category: Companies

The new Sitel is a global Business Process Outsourcing (BPO) leader. Formed by the merger of ClientLogicSitel Philippines Corporation and SITEL in January 2007, Sitel meets clients’ customer care and transaction processing needs through 65,000 associates in 28 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 145+ facilities throughout North America, South America, EMEA and Asia Pacific. Sitel’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com

Company Facts

Company Name :
Sitel Philippines Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Location :
2/F Centerpoint Bldg, Julia Vargas cor. Garnet Road, Ortigas Center, Pasig City 1600
*The company prefers to receive online application for speedier processing.
Company Tel :
860-1111
Company Fax :
634-5414
WebSite :
http://www.sitel.com

More Information

History
FACTS AT A GLANCE • Associates 65,000 • Facilities 145+ • Languages 32 • Countries with Facilities 28 Argentina Australia Austria Belgium Brazil Bulgaria Canada Chile Colombia Denmark France Germany India Ireland Italy Mexico Morocco Netherland New Zealand Panama Philippines Poland Portugal Singapore Spain Sweden United Kingdom United States
Product and Services
Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer. Sitel’s ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients. •Customer Care Repeat purchases, up-sell/cross-sell, billing information, issue resolution, account change, reservations, loyalty clubs, investor inquiries and warranty calls •Customer Acquisition Inbound sales, outbound sales, order taking, lead generation, DRTV/bureau, product information, subscription renewals and database management •Technical Support Troubleshooting, hardware/software support, Internet support, PC/server support, corporate helpdesk, warranty and post warranty •Risk Management Pre charge-off, post charge-off, early fraud, credit activation, property recovery, skip tracing, disaster prevention and recovery •Back-Office Processing Order and payment processing, eCommerce, catalog, continuity services and rebate processing activities
Culture and Values
Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment? These are the types of questions we encourage our 65,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders… You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do.
Benefits
At Sitel, enjoy work-life balance on top of a rewarding career. Full-time associates will enjoy a competitive compensation package with: Competitive salary package Above-in

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