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19 May

Sutherland Global Services Inc.

Author: admin  //  Category: Companies

Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO)Sutherland company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 21,000 professionals offering RightSourced seamlessly blended services from its 21 delivery centers in India, the United States, Philippines, Canada and Mexico.

Company Facts

Company Name :
Sutherland Global Services Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Location :
25/F Export Bank Bldg. Chino Roces Cor Gil Puyat Ave. Makati City 1200
*The company prefers to receive online application for speedier processing.
WebSite :
http://www.suth.com
No. of Employees :
187

More Information

Product and Services
Customer Lifecycle Management Services: Our customer lifecycle management services focus on the management of our clients’ customers’ lifecycle and help our clients increase revenue, expand margins, improve working capital management, increase customer satisfaction and reduce churn, and help improve overall competitive differentiation. The following summarizes the customer lifecycle management services that we currently provide to our clients:

  • Customer Care
  • Account Management
  • Technical Support
  • Pay for Support

Back Office Lifecycle Management Services:Our back office lifecycle management services focus on the management of clients’ back office process lifecycle and help reduce costs and increase operational efficiencies. Most of the back office process operations we manage on behalf of our clients draw substantially on our deep industry-based knowledge. We also provide corporate services, which cater to our clients’ employees. The following summarizes the back office lifecycle services that we currently provide our clients:

  • Finance & Accounting
  • Order and Document Management
  • Transaction & Payments Processing
  • HR Management

Business Transformation and Process Consulting:Our business transformation group is often the first point of engagement we have with our clients. The business transformation group generally provides four distinct services: process consulting, business solutions design, platform development and global transition. These service offerings allow us to develop a deep understanding of the client’s business before a solution is implemented, resulting in increased speed of transition and implementation, improved profitability for our clients, improved forecasting ability and the potential to identify additional areas for business improvement across the client’s entire organization.
Other Information
FOCUS ON EUROPE

  • Our business so far has primarily been with large multi-nationals headquartered in the US. Being global in nature, we service their operations worldwide including UK, EMEA & APAC.
  • Europe accounts for almost 40% of the worldwide market we address.
  • Also, ours is a capital intensive industry where the Return on Capital Employed can be dramatically improved by operating our centers round-the-clock. The time difference between US and Europe offers an opportunity to run our centers an additional 5-8 hours a day and thus helps improve the ROCE.
  • Europe, particularly UK and Germany, are strong outsourcing-driven countries particularly in the BFSI and Retail markets. Large back-office business process outsourcing opportunities exist there. With our global footprint for service delivery and our demonstrated capabilities, we are well equipped to address this market.
  • We have, therefore, taken a strategic decision to set up a European team starting with the UK (where we have a natural advantage with English) and then quickly ramp it up in other parts of Europe once our service delivery center is up and running in Central Europe.
  • While we would develop customized service offerings best suited for the markets there, we intend to initially launch the operations leveraging the services that we have. Our prime focus will be to address Banking and Financial Services, Insurance, Telecommunications and Retail markets.

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